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Managed service provider

A shared view for
client and MSP.

Illustrative case study — fictional organisation, engagement and outcome.

Challenge

An MSP was preparing a client for Cyber Essentials Plus. Findings were scattered across tickets, spreadsheets and email.

Approach

We would agree the scope with both teams and use NEST to group findings, track responsibilities and prepare the assessment evidence.

Illustrative outcome

The client and MSP would work from the same priorities and evidence, with a shared routine that continues after assessment.

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